Good manners is an old fashioned word, yet it is a highly desired form of behavior that adds to a school culture of courtesy. To make sure that positive Public Relations greets people in your school, it needs to provide professional development in customer’s relations for non-teaching staff. Say for instance, people who are customer-centric, use respectful words and exercise tact, are an asset to any school. This is particularly true for administrative staff who are important ambassadors for the school when they receive inquiries, take messages and deal with complaints.

 

If non-teaching staff know how to talk on the phone, dress in a professional manner, act calmly in different situations, say no politely, and use their body language to convey a friendly message. They cast a culture of courtesy that outwardly suggests that the school operates in a respectful environment.

 

By: Maria Elena Isidro | Office Staff | University of the East | Caloocan City