Customers is always right, a cliche that most people apply in their lives not just for those in commercial industry. They think they always have the upper hand towards others and they should be considered at all times. Just like in commercial industry, education receives numbers of complains form parents and students for serious cases it goes beyond control of both parties. How does a teacher handle those kinds of situation? What should be the first move so that the issue resolves faster?

First, establish good communication, it should be a mutual understanding that you as a teacher assures them to fix the matter. Assure them that you are reliable and you understand their point of view as a parent. Second, listen, listen and listen, let them express their thoughts about the matter. Don’t try to intervene while they are talking. Hear them out and show empathy. Everything can be fixed in a calm way so try to be as calm as possible even though you have your sentiment about the topic. When your time is on, express yourself in a nice and calm voice so that parents will be calmer too. Lastly, offer solution that benefits both parties. You as a teacher can offer an apology when it is needed. What if you don’t have any wrong? Remember that humility begets humility so show them as a teacher you are capable to understand their side as well as your students.

Complains are inevitable. There are days you feel unlucky, tired and all other emotions but always remember that you are your student’s sunshine so be as bright as possible.  

By: Rosario P. Dasig| T-III | Balanga Elementary School |Balanga City, Bataan